Illumination Zone: Episode 241 | HaystackID’s Gabe Landau sits down with Mary Mack and Holley Robinson

Illumination Zone EDRM Podcast

Gabe Landau, Senior Vice President of eDiscovery and Incident Response Solutions at EDRM Trusted Partner HaystackID, returns to sit down with EDRM’s Mary Mack and Holley Robinson. Gabe first appeared on the podcast in Episode 169 in 2024. In this episode, he discusses what customer experience really means in eDiscovery and incident response as a finalist for Relativity’s Customer Experience Innovation Award. He draws on his 15 years as an Emmy-winning television producer on shows like The Amazing Race and America’s Next Top Model to explain how managing high-pressure productions translates to leading clients through litigation and cyber incidents. The conversation turns to where GenAI is genuinely changing client engagements today versus where it remains more promise than practice, how HaystackID approaches defensibility and risk management, and why human oversight and QC stay essential even as the industry moves toward broader enterprise data intelligence. We ended with a fun fact from Gabe and how best to reach him.

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Authors

  • Mary Mack is the CEO and Chief Legal Technologist for EDRM. Mary was the co-editor of the Thomson Reuters West Treatise, eDiscovery for Corporate Counsel for 10 years and the co-author of A Process of Illumination: the Practical Guide to Electronic Discovery. She holds the CISSP among her certifications.

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  • Holley Robinson is the Marketing Operations Director for EDRM and ComplexDiscovery OÜ. She supports social media strategy, podcast and webinar production, and content management for EDRM while also overseeing updates to ComplexDiscovery’s industry-recognized eDisclosure Buyers Guide and assisting with their social media and content efforts. A recent graduate of Texas Tech University with a background in marketing, Holley began her journey in eDiscovery as an intern with EDRM and now contributes to amplifying valuable resources for the eDiscovery community.

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