Updated December 9, 2010
- Communications issues can result in ambiguous Review Guidelines and inconsistent tagging.
- Review system reliability and uptime constraints which may impact deadlines and escalate cost.
- Is the system fault-tolerant, or will a component failure stop work?
- Loss of data on input to review system: system may send files to an “Errors” folder and if not aware of this, important documents may be missed.
- Spot check load file information to ensure all the metadata given to you is available and usable.
- Specific file types may be inaccessible to reviewers without external applications or viewers.
- If native discovery, not detecting hidden rows/columns/cells may result in missing information.
- The selected system may be incapable of sufficient speed, or recall or precision for a specific case.
- Not culling irrelevant material can result in swamping reviewers and escalating costs.
- Inadequate QC processes, or poor review processes can result in situations that clawbacks or unintended disclosure of privileged/protected/personal information.
- Confidential material may not be identified and then inadvertently produced.
- Not updating issue codes or other review objectives as familiarity with the documents grows.
- Not catching an individual reviewer’s misunderstanding, resulting in need to redo many records.
- Missed deadlines if not monitoring the review, or if inadequate resources are used for the review.
- Not tracking or reporting costs and projections can lead to blind-siding the client.