[Editor’s note: Mary Mack was interviewed and included in this ALM Legaltech News analysis by Victoria Hudgins. An excerpt from the article follows, with a link to the original.]
E-discovery providers are facing more demanding matters and tighter deadlines that are stretching their personnel thin. And while many were able to increase productivity to match e-discovery demand during the early months of the pandemic, such momentum has slowed to emphasize staffer’s work-life balance in an increasingly employee-friendly job market.
Even among companies that initially adjusted quickly to increased e-discovery demand last year, some are straining to maintain increased productivity.
“It’s interesting, as the efficiency increased so did the demands. So have the expectations, timelines [and] quick turnarounds. As our clients have gotten familiar with a virtual world, they can see the advantages for them and they see the advantages for us, that may have increased their expectations on turnaround a little bit.
David Greetham, Ricoh U.S. vice president of e-discovery sales and operations and EDRM Executive Advisor
David Greetham, Ricoh U.S. vice president of e-discovery sales and operations, told Legaltech News in October 2020 that his e-discovery personnel didn’t struggle with maintaining heightened productivity because they had transitioned to a remote work environment before the pandemic. But after its newly remote clients also adjusted to the virtual environment, their demands grew.
